free delivery on all uk orders
call 01702 808070 for friendly help and advice
View Shopping Basket
Items (0)
£0.00loading
checkout

Our No Quibble Returns & Cancellation Policy

We hope that you will be delighted with everything you buy from us. However, if you are unhappy with your products for any reason, you can return them to us for a refund or exchange. All the boring small print is below in our full Returns & Cancellation Policy but in essence we try to keep it simple:

1. Submit the Returns & Cancellation Form within 14 days of receipt of your order

Returns & Cancellation Form

I hereby give notice that I cancel my contract of sale of the following goods:

Name:*
Email Address:*
Date of Purchase:*
Reason for Return:*
Action requested:*
Instructions / Notes::
Anti-spam image:*
Write the characters in the image above

2. Post the unwanted items back to us with a tracked delivery method within 14 days of submitting the Returns & Cancellation notification to us. Unwanted items should be unused, in original packaging and with all labels attached. Please include a note in your parcel with your full name or order number (or the original invoice) and send the items to:

Returns
myRaceKit
721 London Road
Westcliff-On-Sea
Essex, SS0 9ST
UK

3. On receipt of the returned goods, we will issue you with a refund or exchange according to your request. If you request a refund we will use the same method of payment that you used when paying for the items in the first place.

If you return items from outside of the EU, please contact us for specific returns instructions in order to avoid customs delays. Please note that items purchased physically in our store should be returned in the store (exceptions may be granted).

 

Returns & Cancellation Policy

 

1.        Introduction

1.1     We understand that from time to time you may wish to return a product to us.

1.2     We have created this policy to enable you to return products to us in appropriate circumstances.

1.3     This policy applies to all of our customers, irrespective of their geographical location.

1.4     This policy applies to all orders submitted through our website.

1.5     This document does not affect any statutory rights you may have as a consumer under the Consumer Contracts Regulations.

2.       Your Right to Cancel

2.1     You have the right to cancel your contract with us within 14 days without giving any reason

3.       Cancellation Period

3.1     The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

4.       Informing Us of Your Cancellation

4.1     To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by a clear statement. You can do so by filling in the Returns & Cancellation form above or by sending us an e-mail. Our full contact details are: myRaceKit, 721 London Road, Essex, SS0 9ST, UK, Telephone: +44 (0) 7846454174, e-mail: enquiries@myracekit.com

5.       Cancellation Deadline

5.1     To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

6.       Effects of Cancellation

6.1     If you cancel your contract within the cancellation period stated above, we will reimburse to you the payments received from you for the good purchased. Shipping costs will be reimbursed as follows:

a) UK & EU customers will be reimbursed for payments received for delivery costs up to a maximum of £3.99.

b) Customers outside of the EU will not be reimbursed for payments for delivery costs.

c) Shipping costs will only be reimbursed as per above if you cancel your order in in full, we regret that we cannot reimburse shipping for partial returns of an order.

6.2     We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.3     Late cancellations may be accepted solely at our discretion and may be subject to a restocking fee being deducted from the reimbursement. In the event a late cancellation is accepted by us, the original shipping costs (if applicable) will not be reimbursed.

6.4     We will make the reimbursement without undue delay, and not later than

(a) 14 days after the day we receive back from you any goods supplied, or

(b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 

 7.      Returning Goods

7.1     Products returned under this policy should be sent with a tracked delivery method to Returns, myRaceKit, 721 London Road, Essex, SS0 9ST, UK.

7.2     You will be responsible for paying the shipping costs associated with returns under this policy.

7.3      In order to qualify for a full refund or exchange under this policy the returned product should be unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

4.       Exclusions

4.1     The following kinds of products may not be returned under this policy:

(a)      food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;

(b)     toiletries and skin care products;

(c)      any product made to your specification;

(d)      any product made to order;

(e)      any product personalised or adapted for you;

(f)       gift vouchers; or

(g)      personal consultation.

7.       Our details

7.1     This website is owned and operated by RaceKit Ltd, trading as myRaceKit.

7.2     Our principal place of business is at 721 London Road, Westcliff-On-Sea, Essex, SS0 9ST, UK.

7.3     You can contact us by writing to the business address given above, by using our website contact form, by email to info@myracekit.com or by telephone on +44 (0) 1702 808070.

 

 

 

Our No Quibble Returns & Cancellation Policy

We hope that you will be delighted with everything you buy from us. However, if you are unhappy with your products for any reason, you can return them to us for a refund or exchange. All the boring small print is below in our full Returns & Cancellation Policy but in essence we try to keep it simple:

1. Submit the Returns & Cancellation Form within 14 days of receipt of your order

Returns & Cancellation Form

I hereby give notice that I cancel my contract of sale of the following goods:

Name:*
Email Address:*
Date of Purchase:*
Reason for Return:*
Action requested:*
Instructions / Notes::
Anti-spam image:*
Write the characters in the image above

2. Post the unwanted items back to us with a tracked delivery method within 14 days of submitting the Returns & Cancellation notification to us. Unwanted items should be unused, in original packaging and with all labels attached. Please include a note in your parcel with your full name or order number (or the original invoice) and send the items to:

Returns
myRaceKit
721 London Road
Westcliff-On-Sea
Essex, SS0 9ST
UK

3. On receipt of the returned goods, we will issue you with a refund or exchange according to your request. If you request a refund we will use the same method of payment that you used when paying for the items in the first place.

If you return items from outside of the EU, please contact us for specific returns instructions in order to avoid customs delays. Please note that items purchased physically in our store should be returned in the store (exceptions may be granted).

 

Returns & Cancellation Policy

 

1.        Introduction

1.1     We understand that from time to time you may wish to return a product to us.

1.2     We have created this policy to enable you to return products to us in appropriate circumstances.

1.3     This policy applies to all of our customers, irrespective of their geographical location.

1.4     This policy applies to all orders submitted through our website.

1.5     This document does not affect any statutory rights you may have as a consumer under the Consumer Contracts Regulations.

2.       Your Right to Cancel

2.1     You have the right to cancel your contract with us within 14 days without giving any reason

3.       Cancellation Period

3.1     The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

4.       Informing Us of Your Cancellation

4.1     To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by a clear statement. You can do so by filling in the Returns & Cancellation form above or by sending us an e-mail. Our full contact details are: myRaceKit, 721 London Road, Essex, SS0 9ST, UK, Telephone: +44 (0) 7846454174, e-mail: enquiries@myracekit.com

5.       Cancellation Deadline

5.1     To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

6.       Effects of Cancellation

6.1     If you cancel your contract within the cancellation period stated above, we will reimburse to you the payments received from you for the good purchased. Shipping costs will be reimbursed as follows:

a) UK & EU customers will be reimbursed for payments received for delivery costs up to a maximum of £3.99.

b) Customers outside of the EU will not be reimbursed for payments for delivery costs.

c) Shipping costs will only be reimbursed as per above if you cancel your order in in full, we regret that we cannot reimburse shipping for partial returns of an order.

6.2     We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.3     Late cancellations may be accepted solely at our discretion and may be subject to a restocking fee being deducted from the reimbursement. In the event a late cancellation is accepted by us, the original shipping costs (if applicable) will not be reimbursed.

6.4     We will make the reimbursement without undue delay, and not later than

(a) 14 days after the day we receive back from you any goods supplied, or

(b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 

 7.      Returning Goods

7.1     Products returned under this policy should be sent with a tracked delivery method to Returns, myRaceKit, 721 London Road, Essex, SS0 9ST, UK.

7.2     You will be responsible for paying the shipping costs associated with returns under this policy.

7.3      In order to qualify for a full refund or exchange under this policy the returned product should be unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

4.       Exclusions

4.1     The following kinds of products may not be returned under this policy:

(a)      food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;

(b)     toiletries and skin care products;

(c)      any product made to your specification;

(d)      any product made to order;

(e)      any product personalised or adapted for you;

(f)       gift vouchers; or

(g)      personal consultation.

7.       Our details

7.1     This website is owned and operated by RaceKit Ltd, trading as myRaceKit.

7.2     Our principal place of business is at 721 London Road, Westcliff-On-Sea, Essex, SS0 9ST, UK.

7.3     You can contact us by writing to the business address given above, by using our website contact form, by email to info@myracekit.com or by telephone on +44 (0) 1702 808070.